Southwestern College Professional Studies

Is an Enterprise Quality Management Certificate for Me?

The Enterprise Quality Management Certificate is designed to provide individuals with a balanced exposure to the components of successful quality initiatives. It combines interpersonal and group dynamics, process improvement, project management, and statistical knowledge and practice to assist learners in developing their skills to successfully participate in and potentially lead quality initiatives in their organization.

Classes taken in the Enterprise Quality Management Certificate program can be applied toward a bachelor’s degree in Business Quality Management, Computer Operations Technology, Human Resource Development and Operations Management.

Courses

Required Courses

BQM 301 Business Quality Management
BQM 310 Team Management
BSAD328 Organizational Behavior
COT 313 Project Administration
MTCH317 Certified Quality Improvement Associate (CQIA)

Course Descriptions

BQM 301 Business Quality Management

This course is an overview of the key elements that comprise a superior quality management program and the most accepted techniques (e.g., benchmarking, Baldrige criteria) for achieving quality.

BQM 310 Team Management

This course covers the study of teams and the impact of self-directed teams on continuous improvement. The focus will be on viewing the organization as a series of interactive teams with emphasis on the skills and knowledge essential to organizing teams, evaluating data, measuring progress, plotting accomplishments, and developing empowered teams.

BSAD328 Organizational Behavior

This course covers individual and work group behavior in organizations. Exercises in the dynamics of power, developing leadership, facilitating quality and change, and interpersonal communication skills will be emphasized.

COT 313 Project Administration

This course provides an introduction to project management using Microsoft Project. Topics covered include tasks, phases, milestones, critical path tracing, resource planning, budgeting, and skill mix staffing.

MTCH317 Certified Quality Improvement Associate (CQIA)

This course is designed to acquaint learners with the body of knowledge contained in the American Society for Quality (ASQ) Certified Quality Improvement Associate (CQIA) exam. Subjects covered include quality basics, teams, and continuous improvement.

The Certified Quality Improvement Associate is an individual who has a basic knowledge of quality tools and their uses and is involved in quality improvement projects, but does not necessarily come from a traditional quality area.

Admission Requirements

Anyone interested in completing the Certificate in Enterprise Quality Management may complete a Southwestern College Professional Studies Application for Admission. The five courses comprising the Organizational Communication Certificate can be completed in eight months or less and there are no prerequisites.

Individuals completing the Enterprise Quality Management Certificate at Southwestern College may apply these 15 multi-discipline credit hours earned toward any bachelor degree offered by Southwestern College Professional Studies as either a major requirement or an elective.

The Enterprise Quality Management Certificate is offered in an online format. Courses are delivered in 6-week sessions to allow maximum flexibility for busy professionals.

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